Features
Visitor & Lead Tracking
The people who nearly joined are worth more than most gyms' marketing budgets, and they are the ones most often forgotten.
The gap most gyms have
A walk-in who is not written down is a walk-in who is gone
Someone comes in, looks around, says they will think about it. If that goes in a notebook, the follow-up depends on whoever wrote it remembering. On a board, it has a stage, an owner and a date.
- Stages from new enquiry through contacted, trial, converted or lost
- Drag a card to move a stage, or change it from the record
- A reason recorded when someone is marked lost, so the pattern is visible
Follow-ups that exist outside somebody's memory
A follow-up scheduled against a visitor appears on the calendar for the day it is due, assigned to a staff member. It is not a reminder that fires and disappears -- it stays until someone completes it, with what was said recorded against the visitor.
Leads that have gone quiet are flagged rather than left to rot at the bottom of a list. A visitor with no scheduled follow-up and no recent activity is marked as slipping, which is the state most likely to be a lost sale nobody noticed.
Converting without retyping
When a visitor joins, their details become a member record rather than being typed in again. The link between the two is kept, so the member record says where that person came from and when they converted -- which is what makes it possible to ask later which source actually produces members.
What this does not do
Worth knowing before you book a call, not after.
- Enquiries are entered by staff. There is no web form on your own site that writes a lead straight into the pipeline.
- Follow-up reminders appear in the app and on the calendar; they are not sent to a staff member's phone as a notification.
- There is no automated drip sequence to leads. Email automations cover member lifecycle events, not lead nurture.
If one of these matters to you, say so on the call. Tell us what you need and we will give you a straight answer about whether it is coming.
Questions we get asked
Most gyms are running within a few days. The work is mainly getting your existing member list in and setting up your plans; we do the import with you on a call rather than handing you a spreadsheet template and wishing you luck. You can start using it for new members immediately and move historical data over as you go.
You get help from the people who build the product rather than a ticket queue. Setup and data import are done with you on a call, and you can reach us by email afterwards at gymnexuscrm@gmail.com.
Works with
See it with your own data
A short call, your actual member list, and an honest answer on whether this fits how you run the place.
We will talk through your gym and what it would cost, on one short call.