Refund Policy

Before you pay anything

The demo call is free and carries no obligation. We would rather tell you on that call that GymNexus is not right for your gym than take a payment and refund it later.

The first fourteen days

If you are not satisfied within fourteen days of your first payment, contact us and we will refund it in full. You do not have to justify the decision, though we would genuinely like to know what went wrong.

This applies to your first paid period only.

After that

Subscription fees for a period already under way are generally not refundable, because the service has been available to you throughout it.

Two exceptions, both of which we apply without argument: a sustained failure of the service that we could not resolve, and a billing error on our side. In either case contact us and we will put it right.

For annual plans cancelled part-way through, we will consider a pro-rata refund of the unused whole months. Get in touch and we will look at your specific case rather than pointing at a rule.

Cancelling

Email gymnexuscrm@gmail.com and tell us you want to cancel. We will confirm, stop future billing, and help you export your data before access ends.

Cancelling stops the next renewal; it does not shorten the period you have already paid for, and you keep access until that period ends.

How refunds are paid

Approved refunds go back by the method you paid with, usually within seven to ten working days, though your bank may take longer to show it.

Asking

Email gymnexuscrm@gmail.com with your gym name and what happened. A person reads it, and you will get a decision rather than a form.